Service details
Coaching response times
| Program | Response time |
|---|---|
| Core · $197/month | Within 48 hours, excluding Saturdays and Sundays. |
| Championship · $397/month | Within 24 hours, excluding Sundays. |
| Custom / Pro · quoted individually | Within 8 hours, 24/7. |
Excluded days do not count toward the response window. These windows describe responses to your messages; your selected program or written quote defines the coaching and review scope.
Account access
After payment, OPI reviews your purchase and arranges the appropriate account access and next steps by email. An account becomes ready when OPI confirms activation. Applications require approval before enrollment.
Recovery appointments and packs
Give at least 24 hours’ notice to cancel or reschedule an appointment. An unused pack expires 3 months after purchase. Start your first session within that period; remaining sessions then expire 5 months after the first session.
Local StemWave + PEMF sessions are available in the Phoenix metro area. The four-pack is $199 one-time and does not renew automatically.
Example: if your first session is used within the initial 3-month window, the remaining sessions expire 5 months after that first session date.
Cancellations and refunds
Monthly plans
Cancel before your next renewal to stop future billing. Your access and support continue through the period you have already paid for.
Refund requests
You may request a full refund within 7 days of purchase if paid services have not started. This includes paid coaching, reviews, and recovery sessions. Later requests, or requests after paid services have begun, are reviewed individually; a refund is not automatic.
Late cancellations and missed appointments
Give at least 24 hours’ notice to cancel or reschedule. A cancellation with less than 24 hours’ notice or a missed appointment uses one recovery session. One courtesy exception is available per client.
Custom programs
The scope, price, and cancellation and refund terms for custom work are agreed in writing before payment.
How to request a cancellation or refund
Send OPI a request and select “Cancellation or refund request.” Use the email address from your purchase and include your program and purchase date. For monthly cancellation, submit your request before the next renewal.
Questions before you enroll?
Contact OPI about your program scope, availability, or billing questions before purchase.